Managed Services

STEMO provides managed technology services based on predefined guaranteed levels of productivity and quality SLA by which it proactively outsources responsibilities and functions of the IT activities of the clients in order to improve their reliability, operability and security while simultaneously ensure cost savings.

This is an opportunity for organizations to outsource their activities related to the maintenance and lifecycle management of IT infrastructure, allowing them to focus on their core business. With this type of support a SLA contract with precisely defined scope and parameters for availability of services (8х5, 24x7, etc.) is signed. The response time for eliminating the problem is defined. This cooperation is a set of managed services that are developed according to best international practices and ITIL and are certified according to ISO 20000.

BASIC COMPONENTS OF THE MANAGED SERVICES

• Service Desk
  An interface for registering, communication, incidents reporting, service and information requests, calls, etc.
• Incident Management
  A set of activities for recovery of the services in case of incidents.
• Problem Management
  Guaranteeing maximum quality of services by analysis the causes for service interruption in order to avoid future occurrences.
• Change Management
  Standardized methods and procedures for efficient and quick management of changes in the IT infrastructure.
• Project Management
  The qualified leadership is the key to the success of each project. Our consultants ensure planning, coordination, communication and insight, needed to unite the skills, talent and resources into an efficient and successful team.
• IT Asset and Configuration
  Management Allows the organizations use their systems more efficiently and saves time and resources by eliminating the unnecessary purchase of IT infrastructure.
• Policy and Procedure Management
  Optimizes and automates the development and management of IT procedures and policies by simplifying their lifecycle and ensuring that always the most up-to-date versions are used.
• Service Catalog
  Organized and managed list of all business related and information technologies services carried out by STEMO.

MAIN TYPES OF MANAGED SERVICES

We are provider of high quality services that undertake responsibilities and functions from the IT activities of clients in order to improve their reliability, operability and security. We help you focus and fulfil your business priorities and simultaneously save costs thanks to our managed services for:

• Workstations
• Printing and Documents Circulation
• Mobile Industrial Devices
• Standard and Basic Servers
• Cloud Servers and Replication
• Storage and Backup Systems
• Applications - SAP, Exchange, VMware, Citrix, SharePoint, Microsoft SQL
• Application Replication
• Network Systems
• Switches
• Firewalls and Routers
• VoIP Systems, etc.

BENEFITS FOR CLIENTS OF MANAGED SERVICES

• Control IT Expenses
  Optimize expenses by paying only for what you use, when you need it.
• Increase Efficiency and Competitiveness
  Increase time for using technology, speed up the processes of research, development and implementation, limit downtime.
• Quickly Implement New Technologies
  You have our resources and extended experience, which allows you starting new projects immediately while saving time and costs.
• Focus on Your Main Business
  The STEMO’s managed services help you stay focused on your main business without being distracted from the need to make complex IT decisions.
• Access High Quality Services
  Outsourcing of services may allow access to technologies and expertise, which are available for the big companies while saving from the scale, which gives you a competitive advantage.
• Use Qualified and Certified Specialists
  The leading IT service companies solve variety of problems and tasks multiple times and few issues are new to them, in difference to the IT specialists who work in organizations with different focus despite of their qualification.
• Reduce Risk
  Every investment carries certain risk connected with the fast changing markets, competitors, administrative regulations, financial conditions and technologies. The providers of managed services assume a great part of that risk and concurrently they have huge knowledge of the industry, especially related to security and administrative compliance and bear responsibility for the operability of the equipment.

CLIENTS OF MANAGED SERVICES

CUSTOMS AGENCY

ADIDAS BULGARIA

HUAWEI TECHNOLOGIES BULGARIA

GLOBAL LIBRARIES - BULGARIA FOUNDATION

UNICREDIT BULBANK

PROCREDIT BANK

ABB BULGARIA

AGROPOLYCHIM

DHL EXPRESS BULGARIA

PROMET STEEL

NATIONAL REVENUE AGENCY

TITAN MACHINERY BULGARIA